At AlloLighting, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return Window
You have 30 days from the date you received your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.
2. Return Eligibility & Conditions
To be eligible for a return, your item must meet the following criteria:
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The item must be in its original condition, unused, unwashed, and in the same condition that you received it.
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It must be in the original packaging with all labels and accessories included.
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A receipt or proof of purchase (order number) is required.
3. Return Process
To initiate a return, please follow these steps:
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Contact our customer support team at support@allolighting.com with your order number and the reason for return.
- Note: Do not send items back to the manufacturer or the address on the package without prior authorization from us. All returns must be sent by mail.
4. Return Shipping Costs
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Defective or Wrong Items: If the return is due to our error (defective product, damaged during transit, or wrong item sent), AlloLighting will cover all return shipping costs. We will provide a pre-paid shipping label or reimburse the shipping fee.
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Customer Remorse (Change of Mind): If you are returning an item due to personal preference (e.g., you don't like the color, size, or simply changed your mind), the customer will be responsible for paying the actual return shipping costs.
5. Restocking Fees
We believe in transparent pricing. No restocking fees will be charged for any returns.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approval: If approved, your refund will be processed within 1–2 business days.
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Credit: The refund will automatically be applied to your original method of payment.
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Timeline: Please note that it may take 7–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please email us at support@allolighting.com.
8. Order Cancellations
You can cancel your order for a full refund before the item is shipped. Once the order has been dispatched, it must be handled as a return according to the policy above.
9. Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us using the information below:
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Email: support@allolighting.com