At AlloLighting (allolighting.com), we are committed to providing high-quality products and excellent service to our customers. We understand that sometimes you may need to return a product or request a refund. To ensure transparency and compliance with Google Merchant Center policies, the following outlines our returns and refund process.

1. Return Eligibility

You may request a return or refund under the following conditions:

  • Defective or Damaged Products: If the item you received is defective, damaged, or has manufacturing/quality issues.

  • Wrong Product: If you received a product that differs from your order.

2. Return Timeframe

  • All return requests must be submitted within 30 days of receiving your order. Requests after 30 days will not be accepted.

3. How to Initiate a Return

  1. Contact our customer support team at support@allolighting.com.

  2. Provide your order number, reason for return, and photos of the product, if applicable.

  3. Our team will review your request and provide instructions, including a return address and a shipping label if eligible.

4. Conditions for Returns

  • Items must be returned in original condition, including all packaging, labels, and accessories.

  • Products must be unused, clean, and free of wear or damage.

  • Returns not meeting these conditions may be rejected.

5. Refund Process

  • Refunds will be processed within 1–2 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Depending on your bank or card issuer, it may take 7–10 business days for the refund to appear in your account.

6. Return Shipping Costs

  • Company-initiated returns: If the return is due to an error on our part (wrong item, defective product), Allo Lighting will cover all return shipping costs.

  • Customer-initiated returns: If the return is due to personal preference (wrong size, color, or change of mind), the customer is responsible for return shipping fees.

7. Exchanges

  • To exchange an item for a different size, model, or color, please contact us.

  • We will guide you through the exchange process. No extra handling or shipping fees for exchanges caused by our errors.

8. Order Cancellations

  • Orders can be canceled before shipping by contacting our support team.

  • Once an order has shipped, the standard return policy applies.

9. Restocking Fees

  • No restocking fees will be charged.

10. Contact Information

For any questions or assistance regarding returns or refunds, please contact us:
Email: support@allolighting.com