Shipping Policy

Shipping Policy

Last Updated: May 17, 2026

At AlloLighting, we are committed to providing clear, honest shipping information so you know exactly what to expect before you place your order. Please review the details below carefully.

1. Where Your Order Ships From

AlloLighting operates a dual-fulfillment model. Depending on the product you order, your shipment will originate from one of two locations. The origin and estimated delivery time are clearly labeled on each product page before you add the item to your cart..

• China Manufacturing Facility (Made-to-Order Items)
  Origin: Jiangmen, Guangdong Province, China.
  Our owned manufacturing facility, where each made-to-order fixture is produced after your order is placed.
• China Manufacturing Facility
  Room 612, No. 21 Jiuhe Road, Shangcheng District, Hangzhou, Zhejiang 310018, China

2. General Shipping Information

Shipping Cost: We offer Free Standard Shipping to many major regions worldwide, including North America, Europe, and parts of Asia-Pacific. Shipping to all other destinations is calculated at checkout.

Order Cut-off Time: 5:00 PM Pacific Time (PT). Orders placed after this time are processed the next business day.

Business Days: Monday through Friday, excluding public holidays.

Currency: All prices and shipping charges are displayed in USD.

3. Shipping Zones, Delivery Times & Fees

All delivery estimates include order handling and shipping transit, measured in business days (Monday–Friday, excluding holidays).

Note: Estimated delivery windows may vary due to customs clearance, local carrier operations, weather, peak seasons, and other factors beyond our control. Custom and bespoke items requiring extended production may require additional handling time.

4. Order Tracking

When tracking is available:

• In-Stock orders: Tracking is generally issued within 1–3 business days of your order.
• Made-to-Order / Sea Freight: Tracking is issued once the shipment clears the destination port and enters the local delivery network. Prior to this point, your shipment is in production or sea transit.

Tracking Updates: Once tracking is issued, please allow up to 48 hours for the carrier's system to reflect the latest status.

Split Shipments: If your order contains multiple items, they may ship separately based on stock location or package size. Each shipment will have its own tracking number. No additional standard shipping fee will be charged for split shipments.

5. Customs Duties, Taxes & Import Fees

United States (Standard Shipping): AlloLighting covers all applicable U.S. customs duties and import taxes. The amount shown at checkout is final — there are no additional charges upon delivery.

International Orders (Outside the United States): Local VAT, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your country's import regulations. These are the responsibility of the customer unless otherwise stated at checkout.

If you have questions about whether duties will apply to your specific order, please contact us before placing your order and we will provide a clear estimate.

6. Pre-Order & Backorder Policy

When a product is available for pre-order or backorder, this is clearly disclosed on the product page along with the estimated ship date. You may cancel any pre-order or backorder for a full refund at any time before the item ships.

7. Holiday & Peak Season Notice

Our China manufacturing facility observes Chinese public holidays, including Chinese New Year (typically late January to mid-February). During these periods, production and shipping may be delayed by 1–3 weeks. Affected date ranges are posted on our homepage and on relevant product pages in advance.

During major peak seasons (Black Friday, Cyber Monday, Christmas), transit times for both domestic and international orders may extend beyond the standard estimates due to carrier volume.

8. Order Changes, Cancellations & Delivery Issues

Address Changes & Cancellations: You may cancel your order or update your shipping address free of charge within 24 hours of purchase by emailing support@allolighting.com. Once an order has entered production or been handed to the carrier, changes may require rerouting fees or be no longer possible.

Items Damaged in Transit: If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the damaged item, the packaging, and the shipping label. We will provide a resolution — typically a free replacement of the damaged part or item, at our cost.

Lost Packages: If your tracking shows "Delivered" but you have not received the package, please contact us within 7 days. We will open a carrier investigation on your behalf and provide a resolution once the investigation concludes.

Failed Delivery: If a package is returned to us due to an incorrect address, refusal of delivery, or failure to clear customs, the customer is responsible for return shipping costs and any applicable restocking fees, which will be deducted from any refund issued.

9. Contact Information

AlloLighting Customer Support
Email: support@allolighting.com
Phone: +86 18774093579
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (Excluding public holidays)

Our phone line is staffed by live customer service representatives during the hours listed above. Outside of business hours, please email us and we will respond within 1 business day. We aim to respond to all email inquiries within 24 business hours.

Business Address:
Room 612, No. 21 Jiuhe Road
Shangcheng District
Hangzhou, Zhejiang 310018
China